On Monday, August 31, a man infected with coronavirus but with no symptoms entered Balmain Community Pharmacy, located in the suburbs west of Sydney, from 11 a.m. to 12 p.m. I’m not perfect but I’m a sexy Pharmacist so close enough shirt
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He cleaned his hands when entering, walked around the store for about 5-10 minutes, did not seek the service of the staff and left. He’s not wearing a mask.
On Wednesday morning, owner Caroline Diamantis got a call from the NSW Department of Health.
“The woman called me and said,” I have some news, “and she said” on a specific date – that is, on Monday – it has been determined that you have a client gone. has been tested positive for COVID, ”Ms. Diamantis said.
She asked NSW Health if her pharmacy would be publicly announced, as the man was nominated as a “regular contact” for his time there.
“The big question they asked me was, ‘Can you identify or nominate us every customer who has been in your store between 11 and 12 years old?
“I spent the next few hours looking through all of our security cameras. And it turns out, we have about 20 people, maybe 22, who came to the store during that hour. And we can only identify 16.
“One thing that we don’t have, but against me, is I don’t have a QR code. NSW Health will give you a free QR code system when you sign up as a COVIDSafe business, ”she said.
“I thought it probably wouldn’t be necessary, but if I did, they wouldn’t publish it, which they had to do because I couldn’t contact those people.”
Ms. Diamantis soon realizes that she will have to make some tough choices about how to tell her clients, after realizing her pharmacy has been visited by a coronavirus infection and that it will be publicly announced. .
She told AJP: “It is an absolute roller coaster of emotion, it is every pharmacist’s greatest fear.
“I cried a lot and I was really injured. It’s like, I don’t need this, we’ve all got a lot going on. Pharmaceutical products have been at the forefront of this entire pandemic. We’re altruistic, we’ve dealt with anything from abuse to dealing with drug shortages to dealing with the rule of law. It was an extremely difficult and tiring period, and then in your mind keep thinking, keep your employees safe, keep your customers safe.
And then your worst fear is realized when you receive a phone call and you think, now you have to find the best way to deal with it.
Fortunately, since the man is considered a normal contact, the pharmacy staff does not need to isolate himself. However, they have been encouraged to keep track of symptoms.
Ms. Diamantis had to organize a deep cleaning of the store, which was carried out by the pharmacy staff under the guidance of NSW Health.
Meanwhile, she decided to pick up the phone and personally call each of the I’m not perfect but I’m a sexy Pharmacist so close enough shirt 16 people she identified at her pharmacy during that particular hour, to tell them there was a case and reassured her. tell them it’s a common touch.
“Basically, after I told people on the phone, then I went on Facebook and made it widely available and shared it on local sites,” Ms. Diamantis said.
She also hangs signs around the pharmacy to provide details on common contacts and the I’m not perfect but I’m a sexy Pharmacist so close enough shirt case in question, encouraging people to talk to her if they have any concerns.
“In our suburbs, there were three or four previous cases at other stores, including at a chemist,” she said. “The community was angry and talked about boycotting specific businesses because they felt a poor response.
“The last time I went public that the local business didn’t say anything, there were 184 comments within half an hour, all very negative and insulting, and I felt sorry for the business because it was clearly be challenged about how to deal with it.