Frequently Asked Questions
What Payment Methods Do You Accept?
We accept PayPal, Debit cards, and all major Credit Cards.
Why Isn’t My Order Going Through?
Your order might not be going through due to the following reasons:
- Cart is empty
- Credit/Debit card declined by bank
- Prepaid/Gift card was used as an attempt for payment method (These are not accepted)
- Required information during the ordering process was incomplete (personal, shipping, and payment info)
- Internet browser timed out due to inactivity (You must refresh the browser and start over)
What Should I Do If I Made a Mistake On My Order?
Immediately contact us by phone or email, and a team member will gladly resolve your concerns. Our email is [email protected]
What Is Your Ordering Process?
Our ordering process is simple:
- Select your favorite items and add them to your cart.
- Enter your billing and shipping information.
- Select your shipping method.
- Checkout.
How Do I Change My Order?
Call or email us regarding any changes to your order.
Can I Use Separate Billing and Shipping Addresses?
Yes! You can enter a billing address first, then a separate shipping address. You will need to uncheck the box that indicates both billing and shipping addresses are the same.
Will My Credit Card Information Be Kept On File?
No. The privacy and security of all personal information is a priority, and we use a third-party payment gateway.
How Much Is Shipping?
Shipping prices vary depending on your location. You can find out how much shipping will cost before you enter your payment information. The shipping fee is $5.99 for the US and $6.99 for other countries. We offer free shipping on subsequent orders.
How Long Does Order Take To Ship Out?
Normally, it takes 1-3 business days for processing. The shipping time is typically 5-7 business days within the United States. International orders may require an additional 1-2 weeks for customs clearance and delivery.
Where Do Your Products Ship From?
Most products ship from our facility in Indianapolis, IN, US. Some products may be drop-shipped from a different facility.
I Only Received Part Of My Order?
Some shipments may arrive in separate packages. This can occur because some items ship faster than others, or some items are on backorder. Most orders will be shipped together.
I Have Not Received My Order Yet, Now What?
First, check the tracking information to see if it was delivered. If it says delivered but you have not received it, please allow a few more days, as sometimes products are delivered late or scanned delivered by mistake. If you still haven’t received it, call or email us regarding the whereabouts of your order.
Do You Alert Us Once Our Order Ships?
Yes! An email with tracking information will be sent to you once your order ships.
Where Do I Get Tracking Info?
An email with tracking details will be sent to you the moment your product is shipped out. Tracking information may take up to 48-72 hours to become available after your order has been shipped.
What Mailing Services Do You Use For Shipping?
We use USPS and UPS.
What Is Your Return/Exchange Policy?
Please refer to our Return Policy page for detailed information.
Do Restocking Fees Apply If I Cancel, Exchange, or Return An Order?
Restocking fees apply only on returns. A 7-day window is provided for returns. Day 1 begins on the date of delivery, and the returned package must be received by us within 7 days.
Do You Provide A Return Label If I Decide To Return A Package?
We will provide a pre-paid label for anything that is damaged, misprinted, or defective. For all other returns, return shipping costs are the responsibility of the customer.
What If My Order Is Defective, Wrong Size, or Incorrect Product?
Send us an email with attached photo(s), and we will send out a replacement within 72 business hours.
Where’s My Refund?
Please allow up to 7 days once the order has arrived back at our facility. Allow 2-3 business days for the refund to appear in your PayPal or bank account.
How Do I Make An Exchange?
Please contact us via email at [email protected] for assistance with exchanges.
How Do I Return My Order?
Please contact us via email at [email protected] for assistance with returns.
How Do I Cancel An Order?
Please call us right away at [email protected]. Please note that if a product has already shipped, you cannot cancel the order until you’ve returned the package back to us.
Why Is There A Restocking Fee?
There is a restocking fee because each product ordered is made on demand. Since these items are made specifically for you, we do not resell any returns. Instead, we donate them to people in need. This is why we have a restocking fee.
