At OurCompany, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your t-shirt purchase, we offer a straightforward return policy. Please review the following guidelines for returning t-shirts:
- Eligibility: To be eligible for a return, the t-shirt must be unused, unwashed, and in the same condition as when you received it. It should also be in its original packaging, including any tags or labels.
- Timeframe: You have 7 days from the date of delivery to initiate a return for your t-shirt. Beyond this timeframe, we cannot accept returns.
- Return Process: To initiate a return, please follow these steps: a. Contact our customer support team or visit our website to submit a return request. b. Provide your order number, the specific t-shirt you wish to return, and the reason for the return. c. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
- Return Shipping: The customer is responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure that the returned item reaches us safely. Please note that we cannot be held responsible for any returned items that are lost or damaged during transit.
- Refund or Exchange: Upon receiving and inspecting the returned t-shirt, we will process the refund or exchange. If you requested a refund, the original payment method used for the purchase will be credited. For exchanges, we will ship the requested replacement t-shirt to you promptly.
- Non-Returnable Items: Certain items are non-returnable, including t-shirts that have been customized or personalized specifically for you. Additionally, sale or clearance items may be eligible for return but may be subject to specific conditions. Please contact our customer support team for more information regarding non-returnable items.
- Damaged or Defective Items: If you receive a damaged or defective t-shirt, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or refund.
We strive to ensure a smooth and hassle-free return experience for our customers. If you have any questions or require further assistance, please don’t hesitate to reach out to our customer support team.
Contact : [email protected]